Question 1

How do I set my clock to the correct time?

Accepted Answer

It's always best to use the minute hand "long hand" and move clockwise stopping every 15 minutes to let it chime and strike the hour until you get to the correct time.

Question 2

How do I go back one hour in the fall?

Accepted Answer

Simply stop the pendulum on your clock and wait one hour and restart your clock.

Question 3

How do I spring forward for spring?

Accepted Answer

Using the long minute hand move clockwise stopping every 15 minutes to let it chime and strike the hour until you get to the correct time.

Question 4

How do I set my moon dial?

Accepted Answer

Please Watch The Video Below for Directions >

Question 5

If my clock is running too fast or slow, how do I adjust?

Accepted Answer

If the clock runs too slow, turn the adjustment nut to the right. If the clock runs too fast, turn the adjustment nut to the left.  
Note: one complete turn equals approximately one minute per day

Question 6

My clock ran down and stopped, how do I restart?

Accepted Answer

Wind all weights back up, move your minute hand three minutes back (Counter clockwise) let clock finish chiming / Striking then restart the pendulum and reset your time.

Question 7

What if my clock is not chiming anymore?

Accepted Answer

Most new Clocks will self correct the chime at the next hour, if the Clocks do not self correct. Call us for a House call 713-523-0133.

Question 8

What if my clock is not striking the hour correctly?

Accepted Answer

First move the minute (long hand) clockwise stopping at the quarters to chime. At the hour, Count the number of times the clock strikes, then move the hour hand (short hand) to the correct number of strikes the clock has made. Once your have moved the hour hand reset your clock to the correct time.

Question 9

Why is my Clocks middle weight lower than the outer weights?

Accepted Answer

If your clock is on night silent then the two outer weights will not come down as fast since your clock isn't chiming at night.

Note: To find out if your clock is on night silent, check the levers by the 9 o'clock position.

Question 10

How do I schedule a in-house service call?

Accepted Answer

Call us at 713-523-0133 to get scheduled

Question 11

How often do I need to wind my mechanical clock?

Accepted Answer

It can vary depending on the movement your clock has. While most clocks wind once a week, others would need every 30 hours, 2 weeks or monthly.

Question 12

What is the difference between a single chime from triple chime?

Accepted Answer

Single chime means your clock will only have the Westminster Chime whereas, the triple chime gives you three different melodies Note: The option to change the triple chimes are though the chime selector next to the 9 o'clock position.

Frequently Asked Questions